Privacy Policy

This page is available in English only.

Raya Property Group ("we," "us," or "our") is committed to protecting your privacy and handling your personal information with the utmost care and respect. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, engage our services, or communicate with us.

1. Who We Are

Raya Property Group is a property services firm based in Borama, Somaliland. We help diaspora clients buy, sell, rent, and manage property across Somaliland. For the purposes of this policy, Raya Property Group is the data controller of your personal information.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

Information You Provide Directly:

• Full name, email address, WhatsApp number, and country of residence when you complete our Wishlist or contact forms.
• Details about your property preferences, budget, and timeline.
• Payment information when you engage our paid services.
• Identification documents when required for Notary processes, Power of Attorney arrangements, or Mulkiyad registration.
• Communications you send to us via email, WhatsApp, or video call.

Information Collected Automatically:

• Technical data such as your IP address, browser type, device information, and pages visited on our website. This is collected through standard website analytics tools.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To process your Wishlist registration and conduct property searches on your behalf.
• To distribute anonymised property requirements to our vetted network of Deelals.
• To prepare and deliver our Ownership Verification Reports.
• To coordinate Notary appointments, transaction processes, and Mulkiyad registrations.
• To communicate with you throughout your property journey.
• To process payments for our services.
• To improve our website and services.
• To comply with any legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information in the following limited circumstances:

• With Our Vetted Deelal Network: Your property requirements are shared only in anonymised form (using a client reference number). Your name and contact details are never shared without your explicit consent.
• With Notary Services and Government Offices: When required to complete a property transaction, we may share your name and identification details with Notary offices and the Dawlada Hoose (local government) for Mulkiyad registration.
• With Payment Providers: When you make a payment, your information may be processed by our banking partners in the UK or Somaliland.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a court or government authority in Somaliland.

5. How We Store and Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Your information is stored securely, and access is restricted to authorised personnel only.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymise it.

6. International Data Transfers

As our clients are based worldwide and our operations are in Somaliland, your information may be transferred across borders. By using our services, you acknowledge that your information may be transferred to and processed in Somaliland, which may have different data protection laws than your country of residence. We take steps to ensure that your information is treated securely wherever it is processed.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data.
• The right to object to or restrict certain processing activities.
• The right to data portability.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment platforms or social media. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files placed on your device. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: rayapropertygroup1@gmail.com